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ManageEngine Service Desk Plus Standard Edition
Web-based helpdesk software
Producator: ManageEngine | Platforma: Windows | IT Management
ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base.
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Link producator: ManageEngine
Prezentare ManageEngine Service Desk Plus Standard Edition
ServiceDesk Plus is a web-based helpdesk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base.
ServiceDesk Plus help desk management gives you everything to manage your help desk requests effectively. It includes self-service portal, knowledge base, auto routing of requests, notifications, sla management, email integration, LDAP, AD integration, API integration, custom request form, user survey, flash reports, multi-site support, help desk reporting.
• Self-service portal to enable login for users to submit their trouble tickets
• Web-based knowledge-base system for users and technicians to search and add the troubleshooting docs
• NMS Integration to integrate with Network Monitoring Software for tracking events and network failures
• Service Level Agreements to set escalation levels for the SLA violations
• Multi-site functionality to manage requests, assets and technicians separately for different sites in your organization
• Email Integration to handle all the help desk emails sent by the users
• Notification alerts via email or sms, to inform users or technicians for request handling
• Request scheduling to manage and track the preventive maintenance tasks
• API integration to integrate your web-based help desk software with any third-party software
• Active Directory integration to enable user authentication with single sign-on functionality
• Robo technician to automate the "reset password requests"
• Request survey to know the technician competent level and user satisfaction level on request resolutions
• Flash Reports to get a consolidated view on what is happening with your helpdesk
• Help Desk Reports to schedule and review the reports based on Request-status, SLA-violation and many more from the list of default reports or to create your own custom reports
Standard Edition: Help Desk Only